In the emergency department, triage decisions have a direct impact on patients’ survival rates. However, studies have found significant differences in nurses’ attribution of the emergency degree, either by over- or under-evaluation, with major consequences for patient management.
Among the factors that could explain the cause of these discrepancies, distractors in the work environment such as noise or task interruptions were highlighted but did not benefit from specific investigations, particularly due to the difficulty of evaluating them in real healthcare environments.
Therefore, in this project, we will develop and use a serious game in order to reproduces a work environment with distractors and provide a unique opportunity to explore their impacts on the quality of triage in emergency departments.
This study will provide a better understanding of the contribution of the work environment to safe care.